Replacement of Window Parts Under Warranty
In 1999, I had all the windows in my house replaced by Brock. The original job they did was excellent, and I was very pleased.
The windows and crank mechanisms came with a lifetime warranty. I didn't think much about the warranty at the time.
So, time marches on, and SIXTEEN YEARS LATER, the cranks on two of my windows failed. I called up Brock, expecting to be given some run-around. To my great surprise, the young lady who answered the phone simply asked me for my phone number, looked up my original purchase in a matter of seconds, and said "No problem - we'll order the replacement parts at no charge to you". And she promised to call me back when they arrived.
Well, a few days later, I got a call from the same young lady, telling me my parts had arrived. I picked them up and was able to install them in less than 10 minutes!!
Brock, thanks for a great product and great customer service. When my windows need replacing in another 20 years or so, I will be sure to call you.
- Approximate cost of services:
- $11,000.00
- Company Response
Hi Sam!! We're so please to hear that we were able to get everything you needed in a timely manor! We pride ourselves in being the type of company who will be there for our customers for years to come!! Thank you so much for taking the time to write in!