I got Brock doors and windows to install two garage doors. I was promised professional service with quality workmanship.
An installer came and installed it two months after ordering. The job done is very amateurish and when I called to complain, I was told by the coordinator that she has no time, she is very busy and when I called the sales person, he told me that the doors will be fixed. The installer did come back but this time screaming and pointing fingers in a very threatening way. I had to ask him to leave for security reasons. Since then I have had no response. The garage door remains un-operational. At least my old garage door opener worked and I had light in the garage.
I regret falling for their promise of quality and professionalism.
- Approximate cost of services:
- $2,600.00
- Company Response
Hi Deepak, we're sorry to hear that you're unhappy with your project. Unfortunately after numerous attempts by many staff members here at Brock, we were still unable to meet your expectations. Members of our management team personally visited your home to try and understand your concerns & offer solutions. We have at this time installed everything as per your contract. We've also gone above & beyond to try and satisfy demands of yours that came up before, during, & after your installation. At this point, we've absolutely done everything we can. We're sorry to hear that you're not happy with the final outcome.