replace all the windows and doors
We signed the contract to replace all the windows and doors, and cap garage door frame Sept 20, 2013. The work was done Dec 13, 2014 finally after the installer's 6 visits.
The quality of the windows and doors is good. The sales person was nice and professional. The installer was terrible and rude.
First installation was Feb 19 2013. They left tons of problems and damages to our house: master window was wrong; kitchen window screen was broken; front door glass insert frame was damaged; living room picture window was not installed properly; huge gap between casing and walls. We can even put a finger into it; caulking was not applied properly; damages to our dry wall, kitchen board, washer, internal door. Working tools and gloves on our beds and dinner table, no drop sheets, standing on my toilets cover to do installation.
They fixed these later but took long time. We noticed there is a damage on the master bedroom window and wrote a letter to their general manager Jan 2015. No body replied to us. We are very disappointed with the installation.
If you choose Brock, wish you good luck!
- Approximate cost of services:
- $13,000.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?