I was looking for a front door to replace the builder's cheap door. I had been noticing the cold around the door. I called Brock among a few other companies and they stood out above the rest from the initial call. They sent a rep out to meet with us, Walter, who was extremely knowledgable. I am a young homeowner who does research and my own trades. I posed a simple few questions that would see if I would give them my business. Walter's expertise was fantastic and is what ended up having them perform the work.
The install crew came out twice. Once to measure and ask me questions about various things, the alarm wiring, the swing of the door, the doorbell location etc. On his second visit they installed the door. Eugene was very open, honest and considerate when installing the door. He took his time with his partner to align the door properly, insulate, made sure everything worked perfectly and was up to my satisfaction before taking the final payment.
The door is fantastic and my wife is extremely happy with the colour. I would, without reservation, contact Brock Windows and Doors again for more work to be done in my home. They have been wonderful to deal with and their build quality is superb.
- Approximate cost of services:
- $2,000.00
- Company Response
Hi Jonathan, We can't tell you enough how much detailed responses like this actually mean to us! It is extremely important that you feel confident in leaving your home projects in our hands right from the start and we are so happy to hear that Walter was able to give you that!! We're also very pleased to know that you felt Eugene made that extra effort to ensure you were satisfied before leaving! Mostly we're happy that your wife is so happy! Happy Wife; Happy Life, isn't that what they say? Thank you so much for this feedback! We will be sure to pass it along to our team!!