Exceptionally unhappy with Brock. Really felt that going with a reputable, long standing company that spending $30K they would be the best to deal with. Felt confident with sales fellow Mike. Well - here I am 10 weeks later, I have no windows and am only now being contacted for final measure before they can fabricate. 10 weeks I should have been at install, not a re-measure. Now I get to wait approximately another 4-6 weeks to have an install. I ordered in 2 separate contracts - one was remeasured on Sept 21, 8 weeks and still no install date for those. It has been 10 weeks since contract was signed. When you order they say 4-6 weeks, although contract says up to 10. I'm at 8 (for second contract) and I doubt my windows will be ready in 2 weeks. I do not recommend Brock. Salesman now won't return emails and head office doesn't seem to make an effort to get a hold of you either when you leave messages. They leave message and say they are leaving office in 30 minutes. Exceptionally disappointed, really thought Brock was better than this.
- Approximate cost of services:
- $300,000.00