Absolutely the worst company ever! Stay far far away from this company.
In early August 2014 I contacted Brock to have two side windows, a bay window, and a patio door replaced. The salesman, Dorian, promptly came that weekend to show all the varying options. We ordered side windows that tilted, to facilitate ease of cleaning. Within a day of finalizing what we ordered, Dorian was quick to email me back with a contract that he wanted signed and returned. However once they received our deposit that all changed. The contract stated that the work would be installed within eight weeks. After not hearing anything from them about installation for over six weeks, I emailed Dorian. I had to send several emails before I even got a response from him. His excuse being that it was the end of the month and he was extremely busy. He stated the windows were still in production, and it would be another two weeks, but insisted that the extra wait would be well worth it. Four weeks later the installer, John, contacted me for a date to install the windows.
So at the three month mark I finally thought the windows which we ordered were ready to be installed. However five days before the installation date, Dorian called and left a voice message to say he knew installation was going to be soon, and wanted to discuss the windows. No mention was made of what the nature of the issue was. The day before the installation, he emails saying there was a software issue that caused the side windows to come as liftouts, not the tilt windows that we ordered. And that if we wanted to wait for the tilt windows it would take another four weeks. When the installer, John, came the next day he told me that the liftout windows were sitting in the warehouse for the past two months. So the only conclusion was that Dorian originally ordered the wrong windows in the first place, and there was no software issue that caused the incorrect windows to be delivered. When I called him that day to say that the wrong windows were delivered, he stated we can either have those windows installed for a discount of $100 each, or wait for another four weeks for the correct windows to be ready. Then he stated had I returned his phone message from earlier that week, this could all have been avoided.
So basically first he made an error in ordering the wrong windows. After hearing nothing from them in over six weeks I had to repeatedly contact them for an update on the installation. After having waited for three months before installation, the wrong windows arrived. Then be told I will have to wait yet another 4 weeks for the correct windows to be ready. And if that wasn't enough, to further insinuate that it was my fault the wrong windows were delivered because I did not return his phone call from a few days prior. It is a shame how Brock treats people as they obviously do not value customers. I will never recommend Brock to anyone for anything.
- Approximate cost of services:
- $6,500.00