I am a small contractor and I was doing a complete kitchen renovation for a customer. Part of this renovation included cutting a hole in the basement wall and putting in a new triple pane frosted window.
When the salesman from Brock showed up (his name is Sandy) he ask me if I wanted to take the measurement or should he. I told him I would like him to do the measurement, so he did. When he was done he explained that it would be 4-6 weeks before the window would be installed.
Six weeks went by and the installer from Brock showed up to install the window, but he had a window that was too small and was not frosted, so we refused that window. I called Brock and told them what had happened. The lady on the phone said she would look into it and get back to me later that day. She never did call me back and it took two weeks to get any kind of an answer out of them at all. Even the home owner called them numerous times. Finally the home owner got someone on the phone and they blamed me for the mistake, saying I had measured wrong and I had not ordered frosted glass, even though my paper work say very plainly the glass was to be frosted. Then they told the home owner to go to Canadian Tire and buy a spray can and frost the glass herself.
Finally after almost 3 months of having no window they showed up and install the proper window.
- Approximate cost of services:
- $800.00