It's May 2013 and the entrance doors have been replaced. A word of advice if you choose Brock, always complain to your salesperson, everyone else gave me the run around. It wasn't until I spoke with Kevin at Brock who sold us the doors and windows that something actually happened. He got Northern (the manufacturer) to contact me and we had them changed. Not the same door we paid for but it's all they wanted to do. I'm sure it's only because we said we are selling our house and will show our invoice to the buyer to prove these doors were only 5 years old but in such poor condition.
Thank you Kevin at Brock for making a mountain move, thank you Donna from Northern for your courtesy and attention, and thank you Steve the Installer for your humour and dooring a great job of installing and clean up after.
Would I choose Brock again? Hmm..only for windows (maybe).
Update on review from 2008.
It's been four years since we had our windows and entrance doors replaced by Brock. I wrote a review back then and gave a 10/10. We still love our windows and would recommend Brock to our friends but for windows ONLY.
We've had a bad experience with our entrance doors. They are black executive doors and we were warned about having black doors, that they would absorb heat and could weather in time. I wasn't worried about that much because we have large trees and the entrance has a shelter/is roof covered, it doesn't get much sun. I’ve seen other houses in our neighbourhood with dark coloured doors without any problems.
The issues we had were the panels separated from the door within a year and the door had to be replaced. Within two years, the weather stripping wore off and paint was chipping. I was disappointed with the issues that arose within two years of paying for these expensive doors. Thankfully those issues were fixed by Steve White at Northern Lights and Doors within a few months of contacting Brock. The paint chips are ugly and I was given a bottle of touch paint, which I think would only make it look worse.
Well, when I thought our doors would finally last for a long time, I noticed last year that the newer door panels shifted and people can notice a white border around them. I contacted Brock again and Steve from Northern Lights dropped by in May this year. He used a screw driver to shift the panels down, but because the doors were not painted black underneath the panels, the white paint would visibly show through even more. He took pictures, said I was no longer covered by warranty but he said he would talk to his boss and get back to me. I haven’t heard anything.
I lived in many houses growing up and never had issues with entrance doors, no paint chips, no shifting or separating panels, I really thought entrance doors last more than 10 years without issues.
Sadly, I would be very hesitant to purchase or recommend buying a door from Brock. Entrance doors were approx $5000.
Written Nov 30, 2012.
Wrote review on June 6, 2008 below
Took us a month to decide which company to work with and we are so happy we chose Brock. Thanks to HomeStars.com, we feel the decision was the right one. We do have minor patch work that needs to be done on some walls but that was expected. Our windows are HUGE and lovely. Our new Entrance doors are gorgeous! We were happy with our salesperson, Kevin, and the installers, Derek and Brian. The timing of the installation worked well and they did a great job cleaning up. Can't believe how efficient these guys were! :D The happy couple in 'sauga.