We have had a wonderful experience buying our windows from Brock. Scott the salesman has a lot of experience and offered us a lot of good suggestions that we incorporated to increase the curb appeal of the house. We chose to go with Brock because of Scott. However once we did, we were glad, the whole Brock experience made it worthwhile.
The window installers were very professional, curtious and polite. We were pleasantly surprised to see that the installers did not create a lot of dust or garbage when installing the windows. Understandably, you could see the old caulking fallen on the grass when replacing the windows. The installers cleaned up pretty good after themselves.
The Brock team service is awesome, they called me up days before the installation, as well as the same day after the installation was done, to check up and see, if we were satisfied with the windows we had ordered and the installation.
The after installation follow up by Brock a few weeks later, coupled with a survey has us really impressed, as we don't really see this kind of service in many industries. We would definitely recommend Brock windows to our friends and relatives.
- Approximate cost of services:
- $11,000.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Hi there Nishi, thank you for choosing Brock Doors and Windows as your supplier of choice for your window replacement project! Thank you also for commending Scott, your Sales Representative as well as your Installation Crew & Project Coordinator for all of their services for you along the way. It is our job to guarantee your satisfaction, we're pleased to hear that no one fell short of your expectations and that the after installation survey impressed you.
This is all very useful information, Nishi, we appreciate your feedback immensely! We hope to work with you again into the future, thank you for your recommendation.