we had this service for a long time, after a good start, we had two promotions with them the price of this service started rising and rising, then our box and programming went out. calling them did not help at all, it took a long time until we could really talk to a person, which could not resolve our problem, so we had to drive all the way to their office to get a new box. after a few more month, their service price went up again. so we had to cancel