Owner never emailed me a quote. When I called a week later to request it again she was very rude, said she didn't have time to do it and why would I want it and hung up on me. I am a landlord and I want to have quotes on paper before agreeing to pay for a service. I asked to speak to the owner of the company and it turns out the rude lady was the owner! I said I would be taking my business elsewhere!