Frequently Asked Questions

Everyone knows that word-of-mouth is the best way to get business. And your neighborhood just got bigger with HomeStars.com: an online word-of-mouth site that ranks local renovators, repairmen, and home service retailers based on customer satisfaction.

There are no membership fees to use HomeStars, and companies can register their Basic Listing for free.

1. Companies are not listed alphabetically.

Your customers writing reviews on your service is what drives you up the list… not the first letter of your name.

2. Companies cannot buy their rankings; they earn them.

There is no advertising to buy that will increase your prominence on HomeStars. Companies with good reputations get listed first.

3. HomeStars is growing at a rapid pace.

HomeStars accelerates the spread of word-of-mouth between friends and neighbors. With every passing day, more homeowners can see what you have to offer and what your customers are saying about you.

Our readers are qualified. In the last 12 months, 990,260 homeowners used HomeStars to choose their suppliers. And review sites like HomeStars are transforming how homeowners shop.

62% of internet users read reviews written by fellow consumers and 8 out of 10 say their recommendations influence their buying decision.

SOURCE: Deloitte Consumer Product Group. 2007.

Local renovators, home service retailers, and repairmen are listed by business category. If your company offers a range of services, you can list in more than one category. Contact us for details.

When you visit HomeStars for the first time, make sure you register your Basic Listing. It's free, and guarantees that our readers will know who to ask for and when to call you.

Increasing your visibility on HomeStars is easy with a Premium Listing.

A company’s ranking is determined by the richness of its profile, and the quality, quantity, and timeliness of reviews written by its customers. So the more you say about your work and the more good things your customers say about you, the higher you rank.

No matter how hard you try, you know it’s impossible to please all of the people all of the time. But opportunity knocks, because everyone wants to hear both sides of the story.

Companies who take the time to tell their side of the story can increase their credibility by doing so.

We require a valid e-mail address and password from all our reviewers. Every review is read before it is published and we randomly sample to make sure they come from legitimate sources. Contested reviews are immediately removed and fact checked. See our Review Guidelines for details.

The world of online word-of-mouth reviews can take some getting used to. That’s why you should register your Basic Listing today for free, or contact us for more information on our Premium Listing introductory offers.

A range of options exist for every budget. Check out our Pricing page to see all the options, or feel free to contact us, and we will work with you to structure a package that fits your needs.

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