Convertible Heating And Air Conditioning

I purchased my tankless water heater along with a furnace and air conditioner from Convertible in 2010. This is the second house I purchased these units from Convertible. Over the years, I have had them come in for yearly cleanings and such but the other day my tankless began to leak. I called in a panic. Raj came out the very next day even though he was extremely busy but unfortunatley he didn't have the O-ring in his truck. In spite of having the following day fully booked, he made a point to get to my house at 8:30 pm to repair the unit. He texted during the day with the heads up that he had the part and then another text to say he was running late. So after a full day's work with overtime and all, he came to make sure I had hot water. I am so impressed. I will continue to recommend these folks. They provide great service and products at the outset and follow up with terrific service after the sale is complete. I am so glad I chose this family business to do business with.