Drain Works Plumbing

I called about a clogged drain on Tuesday. The dispatcher was polite but honest - they couldn't specify exactly when they'd be able to come out, somewhere between 9am and 1pm on Wednesday. They called back twice: the first time the night before, at my request, to say that they thought they could come at 9am; the call came the next morning at 8:45 to say there was an emergency and they wouldn't be able to make it until 11am. In the end they came at 10-ish which was fine. And I appreciated the efforts they made to keep me informed. They did the work quickly and charged a bit less than the initial quote. Of course I wish they could have just come at 9am, but I really appreciated their professionalism and efforts to meet my expectations.