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DrainWorks Plumbing
- Web:
- www.drainworks.com
- Address:
-
416 233 6699www.drainworks.com 46 Fieldway Rd, #7 Toronto , ON M8Z3L1
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- Service Area:
- Specific Service Areas:
- Immediate local service to : Toronto, High Park, The Beaches, Riverdale, East York, Leaside, Lawrence Park, The Annex, Parkdale, Bloor West Village, Etobicoke, North York, Scarborough, Mississauga, Oakville, Burlington, Markham, Richmond Hill, Thornhill, Unionville, Vaughan, Woodbridge, Brampton, Kitchener, Waterloo, Guelph, Cambridge and Milton.
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Your Award Winning Local Plumber
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Profile
Categories: Plumbing, Drain Services, Drainage Contractors, Waterproofing, Bathroom & Kitchen - Fixtures & Accessories
DrainWorks is content to let our customers do most of the talking for us.
We operate differently than most plumbing and drain cleaning companies. We employ full-time salaried employees with health benefits (which is certainly not an industry norm) rather than commission-based contractors that are motivated by how much money they can make by selling you more services and products.
We're proud to say that 95% of our employees have been with us for more than 7 years, which we believe is partly why customers take comfort in dealing with us and trusting we will be there in the long run; the continuity of familiar faces.
Any company can be good once in a while - the challenge is to be consistent with the type of service you provide everyday.
DrainWorks takes great pride in being named winner of the Consumer's Choice Award in the category of Drain Service Excellence, in the GTA, for the past eleven years in a row as determined by Canada's largest marketing and polling company - Leger Marketing. We're proud to say we are the only company with this distinct honour.
We are excited to say that DrainWorks and its employees have given back with charitable donations, to the children of our community which are in need and will hopefully continue to do so for many years to come - with your continued support.( See Photo Gallery above )
Please take a few moments to read our reviews. Thank you for considering DrainWorks, the smartest choice online, or anywhere.
- Products
- ARE YOU IN NEED OF AN EXCAVATION / PIPE REPLACEMENT? DRAINWORKS, THE MOST REVIEWED COMPANY IN NORTH AMERICA - BY FAR - OFFERS TO BEAT ANY COMPETITORS QUOTE BY 10%. WHY NOT CHOOSE THE DRAINWORKS DIFFERENCE?
- Services
- Full service plumbing, complete drain cleaning, underground sewer pipe replacement and waterproofing, specializing in residential
- Styles
- On time, on budget, high quality turn key work - day in - day out.
- Specialties
- Drain cleaning, trenchless pull in place underground pipe replacement, pipe lining, precision drain excavating, electronic pipe thawing, high pressure water scrubbing of drains, waterproofing.
Credentials & Financial Information
Savings & Sales 
$75 OFF HYDROJETTING SERVICE!
Snaking or Rootering your main sanitary drain line punches out blockages, which creates a temporary opening in a pipe. Hydro Jetting uses high-pressure water to scrub away years of accumulated build-up on the inside walls of your drain line. There is no better way to get your main sanitary line draining as well as the day it was installed, short of replacing it completely. Call DrainWorks today to book in your appointment and get $75 off the Hydrojetting service. Mention promo code “JET75” when booking in camera inspection for jetting for discount! *a camera inspection by DrainWorks must be performed in order to provide Hydrojetting quote *must be residential property *is not valid with any other offer *coupon must be printed and presented to technician *Hydrojetting service does not apply anything beyond main sanitary line; not kitchen sink lines, etc.
Expires: Feb 03, 2012
Reviews for DrainWorks Plumbing
Plumbing, Leaks
George Spyro in Pickering
View Member ProfileWe had a few jobs that needed to be done around the house and we wanted them done fast. After reading some reviews I could see this was a reputable company. They came short notice and did the work fast for a reasonable price. We could not be happier with their services.
Price & Advice
- Approximate cost of services:
- $400.00
Plumbing in Basement
nabil salamah in HamiltonI hired Drain works because I saw what an outstanding job they have done for my neighbour, when waterproofing his basement. So when I was in a process of renovating my basement I called them. John showed up on short notice, explained the job to me and broke the cost down so I knew what I would be paying for in advance. The cost was very reasonable. Job involved several steps, from roughing-in an additional water closet, installing copper pipes, installing new and bigger water tank, to installing all the plumbing fixtures (shower stall, sinks, toilets, and faucets). John was very competent, friendly and willing to help. I was also very pleased that he made sure to dispose of old pipes and other plumbing trash. Clean results – as promised! I am very, very happy with the results!
Price & Advice
- Approximate cost of services:
- $3,000.00
drain replacement
drew in leslievilleHad a sewage back-up. Technician showed up early, assessed the situation (tree roots blocking clay pipe), clearly explained the options and arranged for the job to be done first thing the next day. Crew was professional, punctual, neat, and was followed by a thorough final inspection. Would definitely call them again.
Price & Advice
- Approximate cost of services:
- $0.00
Company Response
**Thanks Drew** It was a pleasure reading your review and learning how satisfied you were with the professional, punctual, neat and thorough service you received. It is rewarding to know that our efforts at making customer service top priority were recognized and well received. Thank you so much for choosing DrainWorks, we look forward to being the plumbing and drain service providers you will rely on.
Drain cleaning - Fantastic experience
David in WoodbridgeWe contacted drain works to inspect our sewer drains and investigate the cause for the backup. Within a couple of days they had a service guy come out and take a look. They took the time to explain everything that was wrong and make many different suggestions on how to correct the situation. They did a fantastic job, very clean, knowledgeable and did the job on time and on budget. Would definitely recommend drain works to all my family and friends.
Price & Advice
- Approximate cost of services:
- $0.00
Company Response
**Thanks David** We are very grateful for the review and are so happy to hear that you found the service fantastic. Thank you in advance for any referrals you make on our behalf. We do look forward to being the plumbing and drain service providers you can rely on should you require assistance in the future.
Clogged Shower Drain
Circus_boiJust a quite note to reiterate a prior (glowing) review. We have had another service call since and true to form, the guys at Drainworks were prompt, professional and friendly. It's nice to deal with a company whose employees are of such high quality....makes parting one's hard earned money for service a much more satisfying experience! Thanks again.
Price & Advice
- Approximate cost of services:
- $0.00
Company Response
**Thanks Circus** We appreciate your review and thank you for posting it. It is quite gratifying to know that you have, for a second time, found our services to be prompt, professional and friendly. We appreciate your patronage and look forward to being the plumbing and drain service providers you can rely on. Thanks for continually choosing DrainWorks.
Clearing of sewer drain.
Victoria North YorkI used Homestars to find this company and had a great experience. Our drain in our basement was backed up mid-day Saturday. We were able to make contact with the company immediately and had someone at our house less than 2 hours. They offered to take a video of the pipes to do a diagnostic along with clearing the pipes. It was a bit more money then just having the drains cleared but this gave us a better idea of what we may need to deal with in the future. We have a problem with tree roots which were cleared and given options for future prevention if we wish. We can't afford anything but the basics and this was done with no pressure and we were treated as any customer spending a lot more money. I would not hesitate to recommend this company.
Price & Advice
- Approximate cost of services:
- $300.00
Company Response
**Thanks Victoria** We are very grateful for the review and thank you for sharing this positive experience here with others. It is nice to know that you appreciated our immediate response time, and our friendly and efficient service. Thank you in advance for any referrals you make on our behalf. We do look forward to being the plumbing and drain service providers you can rely on. Thanks for choosing DrianWorks.
FANTASTIC HOME PLUMBING TUNE UP
Kevin in Richmond HillWE NOW HAVE A PLUMBER FOR LIFE!! Search no Further. CHRIS was sent for a kitchen sink tap repair. Done. Subsequent to the repair Chris addressed the entire homes plumbing integrity. The overall value and professionalism left me with a wonderful feeling of. confidence that every aspect of the complete plumbing system was addressed. Chris immediately found many small however potentionally hazardous imperfections within the aging plumbing. He reinstalled a new cartirage into the 2nd floor shower making a nagging moisture drip obsolete. This was a tricky application only a seasoned professional should tackle . Yet Chris put his head down working hard constantly to make himself, his company and his customer proud. This kind of service does not grow on trees. It comes from many years of experience. Coupled with a dedicated man who has made his carrier his life. THIS IS WORKMANSHIP AND CUSTOMER SATISFACTION AT IT'S FINEST. I found DRAIN WORKS from homestars and consistently homestars provides the best experience and value for our home. CALL DRAIN WORKS IT WORKS
Price & Advice
- Approximate cost of services:
- $300.00
Company Response
**Thanks Kevin** It was an absolute pleasure reading your review. Thank you so much for taking the time to post such a detailed account of the service you received. It is rewarding to know that you were so satisfied with Chris’ thoroughness. We certainly do look forward to being the plumbing and drain related service providers you can rely on, for life.
Unclog sewer drain
Carmen Branje in East yorkOverall I was pretty satisfied with the work. A little on the pricey side, but hey, they were quick and professional so you gotta pay a little for that. They showed up right in the middle of the quoted time range on a Saturday, put the camera down the drain and cleared the blockage in under 1 hour. Best thing is I could SEE the cleared drain and rest easy.
Price & Advice
- Approximate cost of services:
- $299.00
Company Response
**Thanks Carmen** We certainly do appreciate you taking the time to write this review regarding the service you received from DrainWorks. It is rewarding to know that our efforts to be efficient and professional were appreciated and left you satisfied. It is important to note though that our pricing is in line with industry standards. We look forward to hearing from you again for any plumbing or drain related assistance that you may require in the future.
backed up sewer
Kerry in TorontoWe had Drainworks in to assess a backed up drain. They came promptly and provided a temporary fix for the problem, identified the underlying problem and provided a writte quote to do the work. Before we could act on it, the drain backed up again, spewing sewage in our basesment. So we called Drainworks again. They agreed to send a crew to dig and fix the problem the same day, but their offer was contingent on getting a signature--if they didn't get it within one hour they would not send a crew. The signature part was difficult since we didn't have a working scanner. We offered to send authorization in the form of an email and credit card number, referencing the written quote that we already had and they still had on their system....We would follow up with the signature before the crew started work. Not good enough. They would not even commit to sending the crew unless they had a signature within their arbitrary one hour time frame. Maybe someone should tell them that people do all sorts of things online without a signature, like getting a credit card. Very unprofessional, unsympathetic and just plain old fashioned. I will never call them again.
Price & Advice
- Approximate cost of services:
- $0.00
Company Response
**Kerry** DrainWorks’ initial visit to your home was on December 22nd, 2011. We did provide a quote to fix the problem, and you declined to proceed at that time. You were also made aware that should you decide to proceed with the quote, signatures and a deposit would have to be obtained first, and not to wait until you backed up again. Then, 19 days later, you called our office for an immediate go ahead on the quotation because the problem returned. DrainWorks, with much effort, was able to accommodate you same day, but as with any contract, signatures and a deposit are required; an email is not a binding document. The only reason the signatures and deposit were required so quickly is because you wanted the work to begin right away. You were offered other start times for after you provided the signatures and deposit at your leisure, but you refused. You wanted the work to begin right away with no signed contract, and this is in no one’s best interest, no matter how modern the times are. If it is your personal preference to deal with a company that does not obtain a signed contract before work begins, then that is your choice, but to give DrainWorks a 0 review for not adhering to how you wish business was practiced, is preposterous. Next thing you know HomeStars will accept a 0 score from someone who prefers a different colour of uniform.
Drain Snaking & Camera Inspection
Geoffrey Wiseman in TorontoBasically a professional and satisfactory experience across the board without having any completely above-and-beyond moments. I called DrainWorks after having a drain backup in my basement, they gave me a reasonably small (and in retrospect, accurate) time window when someone would appear, called me twenty-five minutes before to let me know that a technician was coming. The technician was professional and friendly, left the house as neat (or neater) than he arrived, covered his shoes and equipment without being asked to do so. He gave me a good estimate of the cost of the work before doing it. He resolved the problem and answered my questions about my long-term options, charged me what he said the job would cost. There was never a moment when I thought to myself "this is unbelievably great!" that would take this review that final mile, but I was happy with the whole experience and I expect that if I need anything more with my drains, I'm likely to call DrainWorks to have them come back.
Price & Advice
- Approximate cost of services:
- $400.00
- What could this company do to improve their services?
- More detailed information on their website about the options for drains would be nice -- there's information there, but even more would be good.
- Any advice to offer fellow homeowners facing a similar project?
- Snaking a drain isn't (I gather) tremendously difficult, if you're under no time pressure and you're relatively handy, you could do it yourself with some rental tools.
Company Response
**Thanks Geoffrey** It is nice to know that you were happy with the whole service experience and that you will continue to rely on DrainWorks should you require assistance again, however, it is unpleasant to learn that you did not feel the service was “above and beyond” what you had expected. Customer service is our top priority, and the effort to call when on route, arrive on time, leave things neater than we found them, cover shoes and equipment, keep you informed every step of the way, and with never any surprise charges, is all part of that effort. We do look forward to hearing from you and hope to exceed your expectations in the future.
The reviews on this page are the subjective opinion of the Author and not of Home Stars Directory Inc.