We purchased a Napoleon Prestige 500 from Classic Fireplace. We worked closely with Edward who was by far the most pleasant, professional, accommodating and kind person ANYONE could deal with—Edward was patient, took time to answer any questions and ensured a smooth process from purchase to delivery.
We also dealt with Thang the warehouse manager who was an absolute pleasure to deal with as well. Thang was beyond accommodating in ensuring our bbq was delivered on time and without any incident amid lockdown concerns.
The service at Classic Fireplace isn’t just good customer service—they’re just good-hearted (and knowledgeable) people who have a passion to help others. Edward, Thang and our delivery techs were consummate professionals who at their core are kind and have a real desire to help others and support their customers.
I will not buy a bbq at any other place than here.
Thank you Edward, Thang and the amazing team at Classic Fireplace!