Our furnace stopped working on January 27th. We phoned Service Experts in Kingston, Ontario and they came promptly. They informed us we needed a part but seeing the furnace was 28 years old we decided to get a new one. The salesman was very informative and we chose our model. We were heating our house with a gas fireplace and electric heaters and they were concerned we were warm enough as well as making sure we had carbon monoxide detectors.
It was a weekend so the workers were only able to come on the Monday. They were here very early on Monday and installed the furnace promptly. They were very neat and polite. They conducted themselves as gentlemen and we never heard any untoward language. We were so impressed that we got them pizza for lunch . They didn’t want any when we asked them but we got it anyway and they were very appreciative.
They showed us how to control the furnace thermostat and informed us how the humidifier worked. They were very knowledgeable and patient with us. They cleaned up very well and thanked us for the pizza lunch. They said they would be back in a few days to install the air conditioner. They did a great job with that as well.
The salesman came a couple of days later to see if all was going well and if we were satisfied or had complaints. We were very pleased and are now enjoying our cozy home thanks to the great team at Service Experts.
Ann and Don Lajoie
- Company Response
We appreciate your business and thank you for this great review!