Greg Martineau Projects - should put less effort into marketing and more into service. Wish I would have checked out some reviews and talked to people before I signed. I have heard and seen the advertisements for years, and assumed that they would be accurate and not hyperbole.
Waited a long time to do this project, waited another long time after the contract was signed before the work was started. In fairness the weather during the summer we never had delayed a lot of things. Still, I paid $500 for the door to be painted, expecting a professional job. The plugs holding in the window weren't even sanded before the door was painted. I would have done a better job myself. The quality of this work will not garner them further work from me, or anybody who sees the job. In the end what you do speaks louder than what you say.
Despite pointing this out to two different people from Greg Martineau including twice to the "customer satisfaction follow-up caller -- not only did I not an apology, but the promised return phone call has never materialized. I might have thought it was an oversight -- but I also have had no response to requests for service/warranty work to adjust the door. The door does not close properly, one needs to pull it shut while locking it. Not very efficient when one is heading to work with portfolio, purse and lunch bag.
Needless to say I have hired a different contractor to replace siding, soffit(sp?)and fascia. One that advertises less, but has glowing customer satisfaction reviews.
I have offered to show the door to any of my neighbors who are considering replacing their doors, and ask me if I would recommend GMP. A picture IS worth a thousand words.
added afterward
They did eventually come and fix the problems with the door - it just takes them a long time and I had to adjust my schedule to accommodate their timetable.
- Approximate cost of services:
- $3,900.00