Is this your business? Receive leads and respond to reviews. Claiming is easy and free. Claim this business

Save On Junk Inc - No Longer in Business

Junk Removal
Markham ON L3R 9R1
Write a Review
Write a Review

John Bowles in Toronto
John Bowles in Toronto
3 reviews Markham, ON

First Review

0/10

Junk Removal

Avoid this company. They go by two names "Save On Junk Inc" and "No More Rubbish Inc". They have bad reviews under "No More Rubbish Inc. and no bad reviews under "Save On Junk Inc." so I figure they simply set up a new website after getting a lot of bad reviews. If you call the number listed in the "Save On Junk Inc" website they answer the phone with "No More Rubbish Inc."

The way they advertise their pricing is misleading. It is basically the same on both websites. They show two trucks in their ad with the load section bigger than the cab such that you think it is a small truck that actually arrives and you think the price will be okay. To get a proper estimate you need to know the size of the pile of your junk in inches then compute total cubic inches and divide this by the number of inches in a cubic yard (36 X 36 X 36 = 46,656). This will give you the cubic yards. Next you need to order the smallest truck for your pile of junk. You need to tell them it should be empty or you will end up getting charged the rate for a larger truck. The truck they sent me was 1/2 full already (clearly a rip off according to their ad). I computed the size of my pile of junk as (60 X 72 X 120 = 518,400) cubic inches which is 11.1 cubic yards. They should have sent me their smallest truck which is 15 cubic yards and charged me for 3/4 full (15 X .75 = 11.25 yards). The amount would be $375.00 plus tax. They also ding you for a $50 environmental fee which they do not mention on their ad. Instead they sent me a truck that was 20 cubic yards since the stuff already loaded was about the same size or a bit smaller. So right off the top they charged me a higher rate. When I realized just how badly things went I called them. They told me on the phone that the truck size was actually 30 or 35 cubic yards which is even bigger and a higher rate you have to call for. So according to the chart in their ad I should have paid $375 + tax yet they charged me $904 after tax and the environmental fee were added in ($480.25 more than the ad implies I should have paid). So again, work out the size of the pile of junk in cubic inches then cubic yards first then tell them you want a truck that is no larger than the one you need. Tell them your estimate on the phone and tell them you want an estimate when they arrive and if their estimate is higher than the one you worked out on paper tell them you won't pay any more. I recommend you pay them in cash and make sure you read very carefully anything before you sign it.

I personally would recommend getting a dumpster instead. To find a reputable dumpster company ask for the company they use at the local recycle place. They leave the dumpster there for a week and you fill it up yourself then they pick it up. I suggest you create your pile of junk in the Garage then calculate the size of your junk pile and figure out the proper dumpster to get and what the cost will be. Because the pile is rounded (not perfectly cubic as per your calculations) you should have no trouble fitting it in the dumpster. They will adjust the cost based upon weight. I figured this out after the fact and I believe it would have cost only $500.00 with a dumpster rather than the $904.00 that "Save On Junk Inc" charged. Having the pile in the Garage means it will take you only 30 to 60 minutes to transfer it to the dumpster. If you are too old to create the pile in the garage get some young people you trust and pay them minimum wage. I would not let these guys in my house.

If you use them don't pay by credit card. Have the cash ready for the estimate amount only so you do not pay more when they change the price on you after you see the junk is gone (that is what they did with me).

The guy asked me if I wanted a receipt by email and I said yes. I have called them twice and they never sent a receipt. Just another thing they said they would do that they did not do. At least I have proof on my credit card sheet. I changed my credit card number.

About the only good thing about this company is they did show up and they took the junk.

Approximate cost of services:
$904.00
Was this review helpful?

Previous versions of this review:

John Bowles in Toronto
John Bowles in Toronto
3 reviews Markham, ON

First Review

2/10

Junk Removal

I would avoid this company totally. The way they advertise their rates is misleading. They show two trucks in their ad and they charge by the amount (1/4, 1/2, 3/4, and full). So a truck showed up and my stuff took about 1/2 a truck. I would say the actual truck that showed up was smaller than the trucks showing in the pictures in their ad. The pictures are drawn in such a way so they mislead you. To get a proper estimate you need to know the size of the pile of your junk in inches then compute total cubic inches and divide this by the number of inches in a cubic yard (36 X 36 X 36 = 46,656). This will give you the cubic yards. Next you need to order the smallest truck for your pile of junk. You need to tell them it should be empty or you will end up getting charged the rate for a larger truck. The truck they sent me was 1/2 full already (clearly a rip off according to their ad). I computed the size of my pile of junk as (60 X 72 X 120 = 518,400) cubic inches which is 11.1 cubic yards. They should have sent me their smallest truck which is 15 cubic yards and charged me for 3/4 full (15 X .75 = 11.25 yards). The amount would be $375.00 plus tax. They also ding you for an environmental fee which they do not mention on their ad. Instead they sent me a truck that was 20 cubic yards since the stuff already loaded was about the same size or a bit smaller. So right off the top they charged me a higher rate. When I realized just how badly things went I called them. They told me on the phone that the truck size was actually 30 or 35 cubic yards which is even bigger and a higher rate you have to call for. So according to the chart in their ad I should have paid $375 + tax yet they charged me $904 after tax and the environmental fee were added in ($480.25 more than the ad implies I should have paid). So again, work out the size of the pile of junk in cubic inches the cubic yards first then tell them you want a truck that is no larger than the one you need. Tell them your estimate on the phone and tell them you want an estimate when they arrive and if their estimate is higher than the one you worked out on paper tell them you won't pay any more. I recommend you pay them in cash and make sure you read very carefully anything before you sign it.
****
I personally would recommend getting a dumpster instead. To find a reputable dumpster company ask for the company they use at the local recycle place. They leave the dumpster there for a week and you fill it up yourself then they pick it up. You still need to calculate the size of your junk pile and figure out the proper dumpster to get and what the cost will be. They will adjust the cost based upon weight. I did this after the fact and I figure I would have paid $500.00 with a dumpster rather than the $900.00 that "Save On Junk Inc" charged me by charging me for a larger truck than I needed since it was already 1/2 full and then upping the size over the phone to an even larger truck.
****
Also they said they would call at 7:30 to confirm and they called 40 minutes late. When they called they said they would arrive in 1/2 hour and it took more than 1 hour. I looked them up by Google maps looking for a place in Markham. Their map said Unionville. The truck actually came from North York (another misleading tactic).
****
The name they give over the phone does not match the name in the ad.
****
I wanted to pay by credit card and they did not have a machine (they had to call the number in for remote entry at the management office). I am tempted to change my credit card number.
****
The only reasons I am giving them a 1 star is because they did show up, they took the junk and the young guys doing the work were nice. The only reason I hired them was because I was not sure if some of the stuff could actually be taken. My suggestion is don't worry about that. If it goes to regular garbage a dumpster can take it.
****
All and all avoid this company.

Approximate cost of services:
$904.00