I WOULD NOT RECOMMEND USING LVS SECURITY FOR YOUR ALARM SERVICES!!! A contact fell off of my back sliding door and I was billed $150 for them to come glue it back on. Without the contact, the alarm system wouldn't turn on as it showed that the back door was continuously open. I spoke to Bonnie and insisted that they shouldn't have charged me for this service, especially because I am already billed for alarm services on a monthly basis and have been a customer since 2008.
I initially called LVS to tell them that my alarm wouldn't turn on due to issues with the back door. Instead of troubleshooting with me over the phone, LVS insisted on sending a technician out to view the problem. Nobody advised me that there would be a charge for the visit. Don't companies normally advise their customers of such a charge in advance of sending out a technician?
Someone came out for 5-10 minutes maximum and they glued the tiny contact back onto the back door. I was billed for a full hour ($150). I called Bonnie to express my dissatisfaction over the fact that I was billed for the visit, never mind a whole hour. As an analogy, I told her that when something is wrong with my Bell phone line, Bell comes out free of charge to fix the problem. I then explained that I would cancel my contract if the bill wasn't cancelled or reduced. She said she would speak to Yoram about the bill and get back to me. Nobody ever contacted me and they mailed me an overdue notice.
At that point I requested to cancel my contract. Bonnie told me to send her an email requesting cancellation. Even after sending the email, they continued to bill me. When I called to ask why I was still being billed even though my five year contract had ended, they told me that I am still locked in for the remainder of the year since the new year had already commenced.
When I told them that I posted this on Homestars. Beverly threatened to take legal action against me. On what basis? On the basis that they sent a technician out for five minutes and billed me for an hour without advising me in advance?
AWFUL, AWFUL, AWFUL! THIS IS NO WAY TO TREAT CUSTOMERS, ESPECIALLY ONE OF SIX YEARS! Also, no company should lock their customers into a 5 year contract BEWARE EVERYONE!!!!!!
