×

How To Ask For Customer Reviews Using Your Desktop

asking-for-reviews-on-homestars

Consistently requesting homeowner reviews is the easiest way to strengthen your business’s online reputation. Reviews bolster your credibility, increase your chances of being hired, and improve the Star Score on your HomeStars profile. But understanding the value of reviews is only half the battle. Knowing how to ask for reviews is just as important. While HomeStars makes the process as easy as possible with features like the Request a Review tool on our HomeStars for Pros app, there are still a few guidelines to follow to maximize the chances homeowners will review your work. Here’s a quick overview:

When to Ask For Reviews

The best time to ask for a review is after a job is complete and the homeowner who hired you is fully satisfied with your work. Don’t wait too long — you’ll want to ask while the project is still fresh on their mind. But homeowners need to be able to assess how well you see a project through from start to finish before they can leave accurate feedback. Holding off until this stage in the process gives them that chance. 

Who to Ask for Reviews

While it may seem like you should restrict your review requests to homeowners who were easily pleased with your work, the best reviews often come from homeowners who were the hardest to win over. Potential customers don’t just read reviews to see how great your work is, they also want to see whether you’re open to feedback, courteous, patient, and more. When considering whether to request a review from a particular homeowner, ask yourself whether you were able to demonstrate any of these qualities over the course of their job and if so, request away. 

How to Ask for Customer Reviews

The easiest way to ask for a review is to approach the conversation as a final check-in with your customer. Make sure the homeowner who hired you is fully satisfied with your work, address any remaining questions or comments they may have and thank them for their business. You can track your review request status on both the HomeStars for Pros App, and on your mobile. 

From there, it should be easy to transition the conversation to reviews. Explain how important reviews are to the success of your business, how easy they are to write, and how little effort it takes to leave one. If you’re stuck on how to communicate this, try using one of the following lines: 

“Homeowners pay close attention to reviews during hiring decisions, so your review will help ensure the future success of our business.” 

“Reviews help build our online reputation, so it would be awesome if you could share your feedback to educate other homeowners about the quality of our work.”

 “Reviews are super easy to write. You’ll receive a review request from HomeStars that will take you directly to the right page, and it’ll only take a minute or two from there.” 

Once they’ve agreed to leave their feedback, let them know they will be receiving a review request from HomeStars via text, and send the request as soon as possible. 

Here’s how you can send a review request from your desktop:

Step 1: Log into your HomeStars account

Step 1: Log into your HomeStars account

Step 2: Select “Reviews” from the left navigation bar

Step 2: Select "Reviews" from the left navigation bar

Step 3: Enter your customer’s contact details on this page. We will directly send them a text so they can write you a review easily from their phones. If they don’t, we will send them a reminder email 24 hours later

Step 3: Enter your customer’s contact details on this page. We will directly send them a text so they can write you a review easily from their phones. If they don’t, we will send them a reminder email 24 hours later

It’s as Easy as That

Pros have often told us they hesitate to ask for customer reviews because they think it might be a difficult conversation to have. But, if you ask homeowners at the right time and take the right approach, it doesn’t have to be. According to our homeowner survey, 85.5% of homeowners say they write online reviews for products or services between somewhat often to very often. More often than not, a great review of your business is just a short chat away. 

Now that you know how to have the conversation, start requesting reviews via the HomeStars desktop application or mobile app today.

Questions? Contact your dedicated account manager, today, or call 1-800-701-9265.

Previous Post

Next Post

Connect with new leads on HomeStars!