2 days ago, our furnace stopped providing heat. We've had 4 technician calls since then to resolve the problem. While I can't fault the technicians who were prompt (to the house within 2 hours), courteous, and knowledgeable, I feel I was hit unfairly to diagnose and resolve the problem. On the 1st visit, it was determined to be an inducer and dual pressure switch that needing replaced. 3 hours later the furnace no longer provider heat. On the 2nd visit, it was determined to be the dual pressure switches that were replaced the evening prior. They were replaced out a second time (no charge). 3 hours later the furnace failed. On the 3rd visit, the technician pulled out the circuit board to replace with a new one. However the couplings didn't match so put the old circuit board back in place. Lo and behold the furnace maintained heat. On the 4th visit the technician installed a new circuit board on the assumption the old circuit board was at fault but had been working fine for the past 24 hours. So question is was there anything wrong to begin with - or did I just pay $1400 to diagnose something that wasn't there?
- Approximate cost of services:
- $1,400.00
- Company Response
Hello Ray, I am sorry to hear that you had a negative experience with Boonstra. If you would like to discuss this further, I can be reached at 289-684-1839. All the best, Craig Goettler, General Manager.