Igor in Toronto

From the 9 company reps that consulted with us about our new window installations, Vladimir from Falcon WD especially stood out: he gave a lot of practical advice and was very patient, providing us with multiple quotes while we considered various options. The order ended up being fulfilled with a high degree of accuracy - very impressive for 19 items each with various combinations. We waited for the installation longer than expected due to a covid related situation in the industry, and it took place in much colder weather then desired. However, the way it was carried out made all our disappointment go away . The installers were punctual, thoughtful and professional. When installing our balcony sliding door they ran into a pretty rare case where the underlying plywood was destroyed by long term leakage - they took great care in fixing it and advised us on future prevention steps. The working area was properly cleaned upon completion. All questions and concerns have been acknowledged with a lot of patience. It is really great when people take pride in what they do on a daily basis , and you do not see it every day. Observing Vladimir having worked during 2 days of installation convinced me that he is one of those people who sets high standards for himself and others. We are very happy with the final result and would recommend Falcon WD as reliable and highly professional service providers.