I called Applewood when my 20 year old air conditioner stopped making cold air. The property was going to be sold in the fall, so I really didn’t want to do too much, but definitely needed working air conditioning. Their first visit brought a technician who checked out the old air conditioner -- there was a significant loss of charge and a recharge wouldn’t fix it. My options were to spend a bunch of cash searching out the cause somewhere in the system (we’d need to check all the coils, lines, compressors, everything!) or install a new unit. When I opted for new, Applewood sent someone out to examine the system and show us our options in terms of available new units. The completely understood my goal of not caring beyond having something that worked and didn’t play any upsell games. Removal of the old and installation of the new took up a good chunk of a day as a custom plenum was necessary to house the newer, smaller evaporator coil and to link everything up. The old lines were removed and the new ones installed all much, much neater than was previously the case. The plenum took some convincing to fit in, but eventually, and with great patience, it did. The thing I really liked about Applewood was when something wasn’t working right, they would just go back to the beginning and re-do it, instead of leaving things half right. All of the joints in the new ductwork were sealed with silicone and the new lines wrapped fully. They even helped remove a useless (and leaking) drum humidifier. The entire job site was then cleaned up thoroughly. I was very impressed with the quality of work done, the patience and care of the workers, and their obvious skill. I know to call Applewood for any HVAC matter from now on.