The worst customer service out of any home builder. The builder won't respond to anything, unless you submit to Tarion, which I am glad I did. Then, on the last possible day they will contact you. Now, 7 years after I closed the house with them I still don't have the grading deposit. I have left numerous voice mails, I have faxed them, and nothing. This has gone on for about 3 months. I have spoken to neighbours, and some have received their grading deposit but only after continually haressing the builder. One recieved it in March, but the cheque was dated Oct 31, 2010. So, they cut the cheques and sit on them hoping people will forget. That is not an honest way to run a business.