Connie in Edmonton

After I contacted Express Van Lines I received a call from Blue Ocean Moving and Storage Services indicating that they were contracted to complete my move from Windsor Ontario to Two Hills Alberta. I had paid the down payment and was informed that the movers would arrive with the transport truck between 4 and 5 pm on December 3rd 2016. Not only were the movers late 11pm at night, but there was only 2 men to complete the move; they arrived in a medium sized truck, not a transport truck. I was informed that my furniture and effects would be moved from this truck onto a transport truck the following day out of Toronto, Ontario and that I would receive my furniture and effects on December 16th at the address in Alberta. Not only did I not receive any of my furniture and effects on the promised date; they continued to make excuses for the delay in delivery. Finally on January 3rd a rental truck with two men showed up at my residence. The driver indicated that I was going to be quite upset with the condition of my property. He was correct. Boxes were opened, everything was either badly damaged, broken, or missing. I was devastated. My furniture is high end, and prior to this move, I instructed the movers to use fragile stickers/markings to indicate such. I had contacted the company to discuss compensation and was informed that they would send the required forms to be filled out. It has now been almost two months and several phone calls and I have received nothing from them. I am missing 4 large boxes, furniture, computer and additional items which have yet to be delivered. This company is horrible!