Samantha in Whitby

I had an awful experience with this company. A quick search will reveal google reviews with complaints such as damaged furniture, no communication, late pick up times, zero compensation, and quotes that doubled before dropping off the furniture. Unfortunately, I did not look up these reviews before I committed to using Trillium movers for the move of my two bedroom apartment. I was quoted between 350-400$ total for moving my two bedroom apartment in Mississauga into two separate locations: a home in Brampton and a home in Ajax. I was told by staff at Trillium movers that there would a scaling fee of about 26 cents per item if we required over night storage and next day delivery. We did not require this additional service and had the delivery done same day for both locations. Upon arrival at our first drop off location in Brampton, I was told that before I can make a payment I would need to call their head office and get my quote over the phone. I called and was then quoted about 1300$ for my move. I asked to speak to a manager and we were passed around to different staff members who told us if we did not pay the total in full, that they would place our belongings into a storage facility located in Scarborough and would have to pay even more fees!! We decided to call them back and ask for a quote for the exact same move. A girl on the phone quoted about 450$ and said that is the final price. She mentioned the 26 cent scaling fee is for over night storage only. We called back again and brought this to their attention. We had received the same quote and we were obviously being taken advantage of! They refused to release any of our belongings to us until payment was made. The manager was cold and condescending, unprofessional, and rude. It was outrageous and I was of course devastated. I am a single mother of a 7 year old and the whole reason I was moving was to live with family because I could no longer afford to pay rent. To top it off my daughter's dresser was broken and there was substantial damage to other items during that move. We paid them the 1300$ and then they charged an additional 3% of the total because I used my credit card, totaling about 1413$. We are so disappointed that this company has been getting away with misleading their customers this way. They offered zero apology, remorse, compassion, or compromise in my situation. https://trustedpros.ca/company/trillium-moving-and-storage-services