Rajesh in Regina

I am giving 2 star because although service is mediocre at best, I got all my stuff without getting lost. I am happy about that. I want to acknowledge the hard work of people. Also, there was a billing error regarding additional warehouse charges. Issue was fixed without delay by the customer service who acted on my email request for help. Caution: 1. I was served by contracted movers working on behalf of Trillium 2. It was confusing for me as to when my stuff would be delivered. The invoice did not capture this clearly 3. The final bill was about 40% more. Quote price for moving 11 medium boxes, 4 large suitcases, 4 large boxes, queen mattress was $770 4. There seems to be a $375 deductible for lost luggage 5. The paper agreement says 'Declared Value' as ‘Declined’ if you do not talk about value of the move with the company before move date 6. There might be a Pick up and Destination Fee – mine came to about $275 (included in quote) 7. They charge a scale fee of $45 (included in quote) 8. The window of waiting for movers to arrive is large 3-5 hours. I was moving after office hours and there was no contact between the contracted movers and myself. They came when they came. Caused a lot of rescheduling and heartburn Conclusion: I think I should have had Trillium come before the move to give me an actual paper quote after a visual survey of my stuff. Also, I don’t believe there was any cost advantage for me, in the end, when comparing Trillium with other established movers. Perhaps, the move would have been hassle free and cheaper if movers have their own truck and staff to move. Multiple hand-off seems to have increases costs and decreased transparency.