Frano Sain, Mr. Rooter's Field Manager, came to our house on Saturday, November 20th, after we called about a very bad odour in the house. He told us, and showed us, that the main drain was blocked and the section at the trap and the breather had to be replaced.
He explained the procedure, even showing us pictures of what we had now and what we would have following the replacement, and also told us about the Drain Grant from the City of Toronto.
He is a super nice guy and very professional.
Yuriy and Roman came on Sunday morning to dig the big hole and give us a fully functioning temporary drain so that we could use the water in the house. Again, very pleasant, very professional and very careful about containing the dirt and tidying up the site. Frano came and did a camera inspection to check the condition of the rest of the drain to the house and to the street.
On Monday, the City came to inspect the job and then Yuriy and Roman put it all back together.
Unfortunately, there was still a bad odour in the house and I asked Frano to come back on Monday, the 29th. He was very concerned, but didn't know what was wrong, and made another appointment to bring Fred, a Supervisor, I think, back with him on Wednesday, December 1st, because he said "Fred has a nose for these sorts of problems".
They were great! They pulled up the carpeting to try to determine where the odour was coming from. No luck. Then they demolished the floor of my closet and there it was, a hidden drain which was the source of the smell!
The whole time, they couldn't have been nicer - asking my permission to rip up the carpet and apologizing for making a mess of the closet - I didn't mind, I was thrilled that they found the problem for me.
I would absolutely call them again and would recommend them to anyone.
Thanks so much to all of them, Yuriy and Roman for all their hard work outside, and Frano and Fred for persevering until they found the problem.
Though the ICK factor in these jobs is very high, the crew from Mr. Rooter was great!