JANICE

We had Air Solutions install our new Heat & Glo fireplace back in August. Prior to purchasing the fireplace we read some of the reviews on this site and wanted to get ahead of their busy season. We had a consultant by the name of Mitch visit our home, he was very accomendating considering my husband and I both work in Toronto and don't get home until 7pm every night. He sat down with us and explained the difference between each unit. We have a living room with very high ceilings, he suggested a higher BTU unit. He took the measurments of our "cavity opening" as they call it, I just refer to it as the fireplace opening. He left us with 3 different fireplace insert options and suggested for us to visit their showroom to see the fireplaces. We visited their showroom on a Saturday, it was very busy however we were able to get the attention of a young lady that was able to show us the fireplaces. We were very suprised that all 3 models were working. We booked another appointment for Mitch to come back to our home to finalize the details. Once again Mitch came out at 730pm to meet with us!! We were able to sign at a great price, he told us it was because we purchased pre-season. I had told him I was just trying to beat the rush, but it turned out we ended up saving money in the end. The next day, I had a voicemail from Air Solutions to schedule the installation. I had contacted them back the next day and they were able to book our installation date on a Saturday. The installers arrived between 9-9:30 a.m. as promised. They first introduced themselves and asked if we had any questions before proceeding with the fireplace installation. My only concern was the noise level as I was baby-sitting my grand-daughter and they would be working during her nap hours. They were very straight forward in telling me that there would be a moderate level of noise, which I was expecting. The installers placed drop sheets from my front door leading into the living room which was very respectful. They worked hard for a straight 4 hours with no breaks and they were completed the installation before my grand-daughter had to go down for her nap, which I was very thankful for. I must say that I LOVE my new fireplace. It was the best decision we made as we are growing older and my husband was having more and more troubles every year chopping the wood. My husband and I wanted to spend the time to highlight our experience and recommend Air Solutions to everybody looking to upgrade their wood-burning fireplace to gas.