They send 3 men (Chris, Barry, Terry), upon arrival one of the man made me sign the "order" without explaining to me. In a hurry to move, I signed the paper. The 3 men moved quickly without much care, walls were scraped, and furniture were scratched. Worth of all, they broke my glass dinning table. Chris took the base and promised to replace the glass the top. They were in a hurry to leave, so he signed his name on a note indicating the table was broken (not on the order). I call the office numerous times and talked to the owner Terry - the woman is the rudest person I have ever talked to. He first indicated that she haven't spoke to Chris yet, then claimed Chris no longer works there. She cannot find my base after I faxed a picture to her, then claimed that the base has been thrown away. Terry indicated that I did not purchase insurance, I said I only hired them because they are insured. She pointed to the "order" which only shows the total charges, then she indicated to me on the phone that she hand written onto the insurance line "extra with $500 deductable". I told her she cannot write something onto the order that was not there before. She claims the broken table is Chris' responsibility not the companies, and since she doesn't know where Chris is she is not responsible. I DO NOT RECOMMEND THIS COMPANY TO ANYONE. I AM OUT $500 if I want to replace the glass table.
- Approximate cost of services:
- $855.00