Brock installed replacement windows in August 2015 and did a great job, and we have enjoyed a draft-free winter with our new triple glazed windows. Recently on a very cold night a pipe froze in the wall above one of the basement windows, which had never happened before. We called Brock to see if they could improve the insulation around the window. Even though it wasn't a problem with the window unit itself, they responded very quickly. Nick the technician arrived, surveyed the situation, and recommended injecting spray foam insulation which meant we didn't have to rip apart the painted trim. He was courteous and completed the job quickly with no mess. Time will tell if the foam is enough, but the price was right: no charge for the repair.
- Approximate cost of services:
- $0.00
- Company Response
Paul, thank you for your kind words and for choosing Brock for your replacement window project. Nick and our company in a whole are very appreciative of your comments, thank you so much Paul.