Brock windows and doors. High and lows, My experience with this company stared off with meeting a great salesman ( mike ) who not only was informative but provided a great solution to my door and sidelight project. The job was booked on the spot, and handed over to another person to a schedule and book the completion date. This is where my frustrations began. Brie was utterly useless in booking my job on time. We had a firm date set as the house was to be sold and pictures/open houses were to begin in three weeks time. The job was finally booked for a Friday a few days before pictures were to be taken. The crew called in sick Friday then did show up on Saturday. Brock's call a eyre could not connect me to anyone and no calls were returned too Monday. Alas we had to reschedule pictures which I had to pay a cancellation fee for and push the listing 1 week. At this point Nick began communicating with me, he was apologetic and did all he could to make sure the work was completed the next day. The materials look wonderful but the finished product could look much better. I am not any construction expert but even I could put chalking down in straight lines but apparently this crew could not. Promises were made to find a solution to this problem but nothing was ever done and the house had to go to market with this poor craftsmanship being the first impression perspective buyers were welcomed with. Same to say I won't be recommending Brock Windows and Doors to both neighbours who have asked for their contact.
- Approximate cost of services:
- $1,000.00
- Company Response
Hi, thank you for writing in with this feedback. We apologize you're not happy with the finished product. We can definitely come back out to address this for you! I do believe you have already been contacted in regards to setting up a date to redo the caulking. If for any reason an appointment hasn't been set up, please give our service department a call at 905-791-2850 ext. 230 and we will have something set up immediately for you!