Charlie has built the most beautiful solid staircase to our specific requests. Charlie is professional, highly detailed, responds promptly to emails, courteous, works with other contractors well. Charlie was open to my specific requests and willing to try my ideas. However, may I suggest to listen to Charlie's suggestions as he knows what he is talking about. Charlie offers off site staining and painting of your staircase when it works out. I will recommend Charlie and use him for my basement stairs in the near future.