Chris from Sydney

Would not recommend. A summary of the issues I found is below: • Delivery driver did not show up the first four times that he said he would - Eventually came 21 hours after he said he would be there, after I pestered him to reschedule 5 times. • Amount charged was much higher than expected – I received a call the day or two before scheduled delivery with amount of the move. This amount was significantly higher than quote. I understand that this varies and the quote is only a rough estimate. However, I moved out of a 900 square foot, 2 bedroom condo and apparently my items weighed 3,180 pounds which put my total amount (including destination charges, taxes etc.) to over $4000. FYI – Given the challenges of getting this re-weighed and that I needed my possessions, I paid this and did not challenge it. • Receipt was not provided – I asked for an invoice/receipt before the possessions were dropped off and was told the driver would provide. The driver did not have this. I had to ask over email 7 times in order to get this as their accountant had not prepared it (but somehow were able to tell me how much I owed before this) and then…. • Receipt showed incorrect billing – There was a fee for ‘storage’ even though I had an email from Trillium telling me that it was NOT stored anywhere. Additionally, my quote said I would receive 5 weeks of free storage anyway. After requesting a review, I did receive this storage fee back. • Items missing at delivery – I let Trillium know via email on the day of my delivery that I was missing a heavy, metal filing cabinet that was about 4 foot tall. I’ve had over forty (40) emails back and forth with Trillium since I told them that it was not delivered. I've done everything they asked including submitting two claim forms, item descriptions, and re-sending chains of emails - Trillium’s only response seems to be to ask me to continue to be patient and wait. It's been over 9 weeks that I’ve already waited and received absolutely no updates on my missing possessions. • Extra items delivered – On day of delivery I was provided a queen sized mattress that belonged to someone else (clearly marked with different stickers) that I told the delivery drivers to take back. I also received glass table tops and parts of an air conditioner that did not belong to me. I told Trillium this and received no response on it. It seems that they are not interested in returning goods to the right people. I would not recommend this company to anyone. I suspect many of the positive reviews are fake.