Gerald from Vancouver

The President of Prestige Concepts Inc., provided a quote for renovations on the kitchen and bathroom in our condominium. His quote was the lowest of three that I collected, and so we hired him. The contract stipulated that we would provide a 50% deposit – allegedly to cover costs of materials. The cheque cleared in April. The agreement was to complete the kitchen while we were out of town, returning June 2. During our absence, the President assured us that he was making good progress. However, upon our return date, he insisted that we meet him at his workshop in south Surrey before we returned home. At his workshop, he confessed that, because he had to fire one of his workers, he was unable to do the kitchen as he had promised. We were very understanding and offered that we had another out of town trip, so he could do the kitchen then. He agreed. We were next out-of-town June 12-19th. The day before departure, I texted him and asked "Will you be starting the kitchen project tomorrow, coming to the condo, that is?" He replied, "Yes my plan is to work on the weekend on it and have it completed by Monday". [Monday, June 15th] We returned home and found that nothing had been done, despite the fact that he had texted, "no concerns on our end". In short, he failed to fulfill the terms of the contract. The completion deadline was June 3, 2015. It is now July 3 and still nothing has been done. I even asked for photos of progress of the kitchen cabinets that were being put together in his shop. What he eventually sent was a couple of photos of random boards that he had placed on the workbench at his shop. Now, we are trying to get our deposit back. If you are looking for a general contractor to do any renovations in your home, look beyond Prestige Concepts Inc. and choose a different company. I can't emphasize that enough.