Reviews

1/10

Saverio of Alive Electrical Service Inc was the electrician who completed some work we had done on our home. We wanted potlights in our hallway & kitchen, dimmer switches for those and for an overhead light in the kitchen, and a plug behind a wall-mounted television. We had nothing but challenges with this company from start to finish. Some things were not completed according to ESA standards (which by the way you can request come and check his work when he is finished). When problems arose, Saverio made us feel as though we were causing him grief, and that we should be satisfied with the unfinished work that had been done. He very reluctantly came back to our home twice (which is why we gave him a "1" and not a "0", because he did come back), but the hostility & tension that he added was completely unnecessary and made us extremely uncomfortable. Before he came back the second time, he suggested we call the manufacturer of our lights to ask them why the light was flickering. We jumped through hoops for him, to try to assist him in finding a solution to these problems -- we bought many different bulbs, different dimmer switches, all because he couldn't be bothered to find a solution himself. He told us he would come back to install a new dimmer and bulbs, but we would have to be the ones to find appropriate solutions first... I am not an electrician, I have not studied the trade, if I has known I would be doing all of the research myself, why would I have hired a licensed electrician? I would not recommend this company to anyone looking to hire an electrician, please do not spend your hard earned money on mediocre work. Perhaps Saverio should consider hiring a "face" to represent his company, because the customer service is appalling...

Approximate cost of services:
$2,500.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Dear Mr.Eddie; Saverio here from Alive Electrical Service Inc. I don't appreciate the review you have given me to start, the work we did was inspected and passed by ESA, we came to your home and fixed the dimmer problem 3 times each time I had explained to you in a professional way that some dimmers don't work well with some LED lamps (for the light you had purchased from Costco). As for me causing you grief I'm not sure but I don't think being called vulgar names by you is appropriate or appreciated or professional your own father told you that you cant speak to people in that manner. Its funny after 4.5 years in business not one bad review until this one, my contractor who hired me also had a rough time with this client we bent over backwards trying to help him unfortunately some people just cant be pleased in any way. He (the owner Eddi) also got into a yelling match with my contractor how on earth can this person come on this site and accuse me of not doing my job I demand this taken off or not published or I will contact my lawyer and sued for slander. Because what ever he has said is not true to any extent. After 4.5 years in business I let my reputation speak for its self, not one I repeat not One bad review until this person, makes you wonder, ask any of my past or current clients and let them tell you what they think of me and my company I treat everyone with respect and courtesy and I go the extra mile to help in any way I can.