We're really not impressed by their lack of communication. They came to look at a squeaky HVAC. We pointed to the part that needed repair. They didn't have the part and then charged $130 for the 10 minute visit. Ultimately if we had been told of any costs associated with the visit that would have been ideal. Or alternatively when we called it would have been helpful to be asked to send a photo of the part needing repair, we would have saved them time and ourselves the fee. The other issue we have with this billing practice is that it doesn't promote fair competition. If we pay $130 to every HVAC company to provide a quote we can't price compare with multiple vendors. The learning experience here is to lead the conversation with the people you call. They are a service company and experts, but clearly don't have best practices or clients wallets in mind.
- Approximate cost of services:
- $130.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?