First Review


We had quartz countertops installed in our kitchen a few months ago. Discount was quick to come and take measurements and a week after the measurements were taken they came to install. Did a good job and didn't leave a big mess for us to clean. Will use them again for the bathroom renovation.

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Attempted a service contract but they doubled the price on the first bill without consent.Had the contract revoked through BBB and received letter of apology.Year later, getting new bills that they generate without any agreement.

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Company Response

Hi Paul,
I'm with the PR team at Direct Energy. I'm really sorry that you've been affected by billing issues we're experiencing following an upgrade to our billing systems. We have been working in close partnership with Enbridge, who applies billing to our customers on our behalf, to resolve billing issues similar to the one you've described.

If you have not yet had this issue resolved, you can certainly send me the details, or call 1-888-386-1134.

Hope this helps,