John from Victoria

I would not hire this company again. I have used 2 other movers within Victoria all who moved my small 1 bedroom apartment within 2.5 - 3 hours. A to B moving took 4.5 hours to move the same amount of stuff a shorter distance than I have ever moved before. They took a smoke break part way through and charged me for it. I witnessed one of the two movers texting on his cell phone instead of working on two occasions and am unsure how many times he did it when I wasn't looking. I phoned to complain and the representative expressed concern but of course did nothing about it. Myself and 1 friend could move my apartment in 4.5 hours... professionals should be much faster. They broke a particle board book shelf as a result of stacking it upside down. They gave me $15 off my bill so that I could fix it myself. I was happy with that and accepted it. I was also told by the texter that that was a good deal because according to policy they don't cover particle board at all and normally it would simply be too bad so sad. When I complained about being charged for the smoke break and texting I got no call back and received no compensation. I would never hire this company again, they are far too slow and apparently don't care about it.