A1 Roofing replaced our roof at home in Mount Pleasant in January 2015. The process took a bit longer than expected as we ended up signing the contract at the end of November 2014. The A1 roofers did inform us that weather did push the work till the new year which was nice. We understand it a combination of favorable weather and good workmanship that yields quality work and appreciated the explanation for the delay.
During the work, they did inform us of some unexpected cost that did push the expenses up as there were unforeseen issues (ie. beneath the old shingles they needed to rip out old roof shakes that also required additional plywood to be installed). There were extremely professional about the situation and provided us a discount on the removal of the material.
Upon completion, during the walk-through we were surprised a portion of our roof (~ 10%) was not complete (it was part of an addition that required a “flat-roof” installation). Marc had indicated to us that was not included in the quote, however both him and I concluded that there was nothing via our correspondence that indicated that was not included. Marc took full responsibility for the misinformation, and immediately scheduled his crew to complete the work for the “flat-roof”. His team also address a couple of things that we noticed during the walk-through (ie. the addition of a missing fascia board, and the addition of a drip-edge).
Recommendation for all, when getting the initial quote, please ensure the quote encompasses the entire job you expect. Ensure if there are areas that should be excluded or areas that are not included in the quote, it should be stated in the initial quote. Just be clear on what you are getting done and more importantly when is not included in the quote. Also ensure that you go through a thorough walk-through of the work performed. A1 Roofing did a thorough walk-through with us; that is crucial for you to ensure all work has been completed in a satisfactory manner. It was that walk-through where we got them to address the minor issues (missing fascia board, and the addition of a drip-edge) as well as “flat-roof” installation.
All in all we are very satisfied with work A1 Roofing had completed for us. We appreciate that Marc took full responsibility for something that they missed during the initial quote and completed the work that needed to be done to finish the job. Though roofing is something that we don’t do very often, I would definitely recommend the job that A1 Roofing has done for us.