Exploiting and overcharging elderly, lost items and accepted no responsibility. My mom hired MSL to move from her house into a 2 bedroom apartment, 5 minutes walk on the same street. After the move there were lots of things missing, family treasures that caused a huge amount of distress. She contacted MSL to let them know about the lost items. Nothing was resolved weeks later, so I called them. Brian was quick to say he hired a different moving company to do the move. He gave me their number and told me to contact them. Someone was sent to speak to my mom, nothing resolved. When I tried to get the video footage from the day of the move from the building manager, I was informed me that there were boxes abandoned in the building and maybe it was my moms, which it was. Moving Seniors Lovingly LOST 15 BOXES OF MY MOMS BELONGINGS! The were not delivered into her apartment but placed on an different floor and forgotten about! Thank god the building manager was alerted by residents that the boxes were left in a hallway for days and put them into storage. If I didn’t investigate, my moms stuff would have been gone for good. Secondly, my mom mom was over exchanged multiple times market rate, enough that she could have moved the entire house across the country. Make sure to shop around and get quotes. At the end, Brian did not accept any responsibility for the lost items, put the blame on some other company we never heard of and claims it was the building managers responsibility to supervise my moms belongings. My mom did not receive any refund although here items were not moved from point A to point B
- Approximate cost of services:
- $10,000.00