Christina D from Calgary

We had a tricky installation. It involved removing the old granite counters and not breaking the glass tile back splash. The old counters were a custom thickness so our new counters needed a mitred edge. One section of our counter has an inside rounded corner which doesn't play nice with the required mitred edge to match the thickness. There was also the issue of one of the counters sitting on top of the granite and having to slide the old counters out and the new counters in with the cupboard sitting on top. All in all - a huge mess. We had other companies in - citing that this job was very difficult, that the back splash would be ruined, that we would have to get a carpenter in to build a sub-counter, that we would have to go 10 days with no counter tops, sink, stove etc and on and on and on. We were completely deflated. We persevered, found Home Stars, found Joe and wow! I could not be happier. He came in, found solutions to all our issues and went into planning mode. I admit, I was very hesitant as he does old school templating and was very honest in that he couldn't guarantee that no tiles would be broken. He should have! His team did an amazing job. They templated with the counters in, came 3 days later to both remove and install the new counter in the same day. We didn't miss a beat! As well, Joe told us he would have to deal with the edge on the rounded bit in a less than ideal way but we had heard that from the other people who quoted the job so we were prepared for that. Well, Joe took the time, did some research and found a way to give us the clean, seam free edge we wanted on our rounded counter top. Talk about going above and beyond. The clean up was very minor. The tile back splash only suffered one very minor nick that we could easily cover with a vase. We had a slight warranty issue and Joe was out immediately and resolved it 100%. I'm a girl of relatively high expectations and they were exceeded. Joe was calm, easy to deal with, very reassuring and funny. Eileen was great. The process from first appointment to the follow up warranty issue was flawless. They are totally focused on the customer experience with the added bonus of a high quality install. We had no issues at all. Their show room isn't extensive but we knew what we wanted and they were able to give us plenty of options. They have many slabs on site to look at it. I could go on... Fantastic! We LOVE our new counters.