As soon as we walked in to the store we felt comfortable since the sales people were not pushy. They wanted to make sure you got what you wanted and never tried to sell us what we didn't need. Frank was knowledgeable and helpful and the installers gave us some great tips about our stove since we have never owned one before. The price is reasonable and you'll get top of the line products. Our questions were always answered in detail and we're happy we decided to go with this company, no problems!