ambevin from Whitby

We used Natural Choice to install our new central air system in 2014. Unfortunately our furnace died this year, we were so happy with their previous service that we called Natural Choice again to check the furnace. I contacted the company online to request someone check out the furnace and James got back to me right away and said he could be at our home within the hour. We decided that it was time to replace the old furnace as the cost of fixing it was pretty high for an old furnace which probably would not have much more life in it. James was not pushy in any way to pressure us into getting a new furnace rather than fixing the old one. Our home was very cold, and the service call for the replacement would be two days later so James had 2 heaters delivered to our house right away to keep us comfortable while waiting for the new furance to be installed. The installation was great, the guys were professional and knowledgeable and left no mess behind, you would never know they were even here. James also threw in a new wifi thermostat to go with the furnace which is great, it can even be controlled from our phones when we are out of the house. Nothing but good things to say about this company, and would definitely recommend them to anyone needing service!

I originally called JCJ Mechanical for a quote. Without asking any questions really other than the age of my furnace, he (I say he because he never told me his name) quoted me $700 and then asked if I was going to pay by cash or cheque. He then tried to upsell me to just outright purchase a new furnace for $2300, this is without ever actually coming to diagnose the problem. I obviously decided not to pay for his service and ended up calling Natural Choice. Gavin listened to what I thought was the problem and then suggested he have someone come look at it so that they could diagnose the problem before giving a quote. The 2 men that came were friendly and after looking at my furnace advised me that we needed a new ignitor. They quoted me $199 plus tax for part and labour which I thought was reasonable. Needless to say, I will not be calling JCJ Mechanical again, however I will definitely recommend Natural Choice Heating and Cooling to my friends and will call them again if I have any further issues with my furnace or AC unit.