Brent from Toronto

Purchased a voucher for Eavestrough Cleaning and scheduled the appointment. Prior to the appointment a 'Private Number' called, but would not leave a message. We found out later that it was Reliance. They claimed that they were at the door, when some one called later and did leave a message. However we never heard a knock, nor did we see anyone in the driveway or on the street. As a result they 'canceled the voucher', meaning we were out-of-pocket the voucher face value. We did manage to reschedule for later in the afternoon. Again they claimed to come to the house; yet no knock, nor was there anyone in the driveway or on the street. I contacted them the next day. They said that it is their policy that an answering machine meant that no one was home. I explained that some people use the answering machine to screen calls; and others may not be able to come a that instance. All they needed to do was leave a "We're on the way & will be there in ten minutes" message. They would not change this policy on another re-schedule. I canceled the voucher myself as I was concerned that they would actually clean out the eavestroughs as they claimed to be a the house, but we never heard or saw them. Fortunately for us we were able to get a refund/credit from the deal site.

Purchased a voucher for "Eavestrough Cleaning" via TeamBuy as we wanted them cleaned of leaves before winter. Called HomePro to make an apointment, and were told that someone would call back. Had to call again to get an apointment. When they finally called back to make apointment, they said that far as "Eavestrough Cleaning" was concerned, they were shutting down for the season. Why then were they selling Eavestrough Cleaning at this time of year? Had to insist. They finally agreed to come this morning. We have a normal 2 storey house, however apparently there are parts that are to high for him to reach -- even though I reached those areas myself in previous years. He also had an issue with accessing the eavestrough on one side of the house as it was too close to the next door neighbour and was uncomfortable in standing on both roofs. Fortunantly at this time we are able to get our voucher refunded as no work was done. Previously we had our chimneyy cleaned [another 'groupon']. There were number of 'no-shows'. When they finally came, we were upsold on a chimeny cap and tuckpointing. Don't really know if they actually did anything as very little came down the chimney during the cleaning; nor was any creosote removed from the top of the chimney. [This would have been the 1st cleaning in over 8 years. We use the fireplace several times each winter] We also discovered recently that the flue was damaged. As mentioned previously, we use the fireplace several times each winter & there was never a problem with the flue. The last person to do anything with the flue was the HomePro technician.