Gina from Alliston

I am very happy with my new windows from Brock. They are Northstar Double Hung which are great for cleaning the outside without going outside or climbing ladders to get to the second floor windows. Bill came into my home & was very pleasant & professional. He quoted me on my whole house (13 windows) & the price was better than I had gotten from a couple of other suppliers & on par with one other. I choose Brock because I liked Bills attitude & he didn't bore me with the long history of the company & the owners financial status. Also, he didn't put down other manufacturers (as 1 guy who came in to quote me did) - All I wanted were good windows, with good warranty & reasonable prices. Brock Delivered That. I gave Bill my deposit & was assured that I didn't have to pay the balance until I was completely satisfied with my windows. When the windows were manufactured 8 weeks later, the installation was booked. The installation took 2 days Richard & Patrick arrived on schedule & worked very hard those 2 days. (It was extremely cold outside) One section of the outside caulking was quite messy, but, I showed it to Patrick who did that section & he fixed it before they left on the second day. I wasn't too impressed with the cosmetics of the work as I noticed there were about 5 windows where Patrick had ripped the drywall quite a lot while removing the old windows so that all has to be filled & repainted and the caulking on the inside trim had to be touched up before I painted that. Also, there was quite a mess of drywall bits, insulation & wood pieces left on my lower roof from the windows above being removed. I had to climb up & sweep the mess off before it snowed. That should have been done before they left. They took away my old windows so I didn't have to deal with getting rid of those. I really feel the difference in the temperature of my home and No More Draft from my windows!) I'm sure I will see a saving on my hydro bill. I love the windows & I appreciate Richard & Patrick working in the freezing temperatures to get these installed for me. But, as I said, the cosmetics left much to b desired. Gina