Edward from Mississauga

Met with Bill from Brock back in mid June,'13 to have all 10 windows built and installed, including a front door. He was very professional and reasonable to deal with. I chose Brock Windows because of their Home Stars rating and they seem to be a reputable company. But my problem started as soon as we try to schedule the installation as we wanted them all to be installed no later than the first week of August. From the sales pitch it was 4-6 weeks, upon signing it became 6-8 weeks, during the back and forth follow up, it became 8-10 weeks. Needless to say, our windows eventually got all installed after 12 weeks!! After that 3 more issues followed; Installed the wrong colour on the door (big disappointment), installed wrong door handle, and the doors were slightly crooked. I understand how busy this business can get especially during summer, but they also need to know that as consumers, we all have a LOT of options in this category. Everyone will make mistakes, its just a matter of how each and every one choses how to resolve them. Will they come out clean and take full accountability? Or will they try and sell you stories to convince you otherwise??? The door colour they were insistent that they delivered the right one, except they allowed me to see the box that was clearly labeled the wrong colour??? after that it was all back pedalling to my disgust. The wrong door handle, they argue again that it was the one that I ordered, except the salesman actually took photos and gave me a copy of the invoice that clearly indicated otherwise! So guess what?? They installed what they had and hoped that I wouldn't mind. After being called out, they said that it was now discontinued and this was the closest thing that they could find fitting??? So why didn't you tell me??? Anyways, after going back and forth they refunded me $100 for the trouble. The problem was, had I not complained, they would have gotten away Scott-free??? Customer service did its job and helped rectify the situation. But for the amount of investment, it just left a bitter taste as I had to fight for what I was promised and should've been delivered in the first place.