Esther from Beeton

I very much wish I has read these reviews before booking my move with greenland van lines for my move. The verbal quote received by phone for the move was a fraction of what we ended up having to pay. I was told of no extra fees or charges for the move and offered free storage (from sales rep Erin). My deposit was taken the week before the move via credit card and moving dates arranged. On moving day we sat around while the movers arrive 3 hrs later than scheduled. They also arrived with someone else's items on the truck???? I just recently watched a marketplace cbc expose on "bad movers" so many of the practices of this coming fall into the same category. The movers first wanted a contract signed on the spot- with little time to read based on the late start and needing to get moving of course we signed. They were charging extra for packing items and also told us that all items packed by us were not covered under their insurance policy. After a VERY long day moving (and we even bought the movers lunch and coffee to boot!!!) our items were taken to a storage location and then taken to weighed the next day. According to the weight ticket our goods were 3x the previously discussed quote! I challenged the weight but was told I could do nothing! In addition to the extra fees, weight and delay in move- the movers damaged the walls of the home, dirtied the rugs and broke an item before it was even moved! On the day of the move in 2 weeks later we were happy to see the movers arrived on time but we're surprised to be asked to pay the balance of the bill before any good were removed from the truck. We were given 3 options, cash, certified check or credit! As we had already paid the deposit by credit and of course on a Saturday there was no way to get that large (3x the estimate) cost in cash or check we told them credit! We were then informed we would be charged a 3percent fee! This was a shock to me as this was also not discussed during booking or scheduling. I ultimately challenged this and had it removed! Point of interest after to speaking to my bank I was told that the credit bureau of canada frowns upon this practice and basically If a company cannot afford to pay the service fee incurred for being able to offer this to consumers they shouldn't have the service! You can report this activity to the CBC and if they receive enough complaints will suspend the service for Greenland Van lines. So back to moving day!!! Many items damaged, lost, etc to even discuss! After contacting the company was told to complete online claim form like so many of you have. Based on my damage and parts I had to buy (ie having to buy ALL new legs for my furniture at a cost of 80 dollars alone) I was offered 70 dollars in return (less the deductable) which I was also unaware of. After questioning the credit via the only means they will communicate with you "email" I was told they felt they explained the credit to me and that was that! I have since sent 4 emails with no reply and was refused a phone conversation. This is still going on now but I just wanted to reflect/ WARN any potential customers of this company what they are getting into and they should stay clear! I also notice on this site that replies from the company are to favorable ratings only! I will gladly accept communication from anyone in the company to discuss my concerns and hope someone has enough respect to contact me! I also encourage all the people with horror stories like mine to contact marketplace CBC with your concerns and stories! Maybe they can expose this company like others in the past and warn people so they don't experience the same horrors in a move!