amanda from Calgary

I moved to Calgary almost a year ago, and matters with this moving company are still left unresolved. They picked up my stuff at the end of August, and we agreed to have it delivered October 1st. I found out two days before delivery day, that my things were actually still sitting in a storage room in Toronto. It took over a month for them to get our stuff to Calgary. This included many frustrating phone calls (heads up, you rarely get to talk to the same person twice). And when you do get to talk to someone, they say whatever it takes to get you off the phone by making empty promises. My things finally arrived in November and it was disappointing to see things like my dresser that I had packed, wrapped and taped up in one piece, was broken apart and things missing from the drawers, among other damages to my belongings. So I followed the company policy, and filled out the damage claim report. It took weeks to get a response from them, and when I did hear back from them, it was an amount lesser than the cost of replacing any ONE of the broken items. At this point, I just want my experience with this company to be over, I signed and faxed the document back. A couple of weeks later I called to verify they had received the fax, when an associate assured me that they had, a cheque must be in the mail and I should get it in a couple of weeks. I continued to wait, but got nothing in the mail. When I emailed, I got no reply. When I called to speak to someone from the claims department, they told me that they no longer take phone calls, that there was no way of actually speaking to a real person, and to contact that department, you must go through email (which I told her I had tried with no response, she didn't care). Oh- And she hung up on me. I was furious and just vowed to leave bad reviews and tell everyone I knew about this terrible customer service, until i found an email from them a couple month later replying back to one of my emails, only offering less compensation than the first time. Which if the rates are based on weights, and the damaged weight didn't change, why would their offer change? I emailed back, and ... surprise... haven't heard anything back. But everyone needs to avoid this company. It is not worth the time and headaches spent dealing with these people. The people are dishonest and as a company take no responsibility for the damages that they cause.